Introduction
At KSUWorld, your satisfaction is our top priority. We stand behind the quality of our services and want to ensure our customers have a positive experience. This Refund Policy explains under what conditions you may be eligible for a refund and how to initiate a refund request.
Eligibility for a Refund
Products/Services Eligible for Refund: All merchandise products purchased on www.ksuworld.com are eligible for a refund unless stated otherwise.
Time Frame: Refunds must be requested within 7 days of the purchase date.
Condition of Product (if applicable): For physical products, items must be in their original unused condition to be eligible for a refund.
Exceptions: Note any exceptions to the refund policy (e.g., sale items, personalized items).
Process for Requesting a Refund
- Contact Us: To initiate a refund, please contact us at support@ksuworls.com. Provide your order number, the name of the item you wish to return, and the reason for the request.
- Review: Upon receiving your refund request, our team will review it to ensure it meets our refund policy criteria.
- Approval Process: If your refund request is approved, we will initiate a refund to your original method of payment. You will be notified via email once your refund has been processed.
- Processing Time: Please allow 5-10 business days for the refund to be processed. Note that banking institutions may require additional time to process and post the transaction to your account.
Non-Refundable Items
- Certain types of items cannot be returned for a refund: Here is a list of non-refundable items here, such as digital downloads after access has been provided, personalized items, or final sale items.
- Services that have been fully rendered cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ksuworld.com
Contact Us
For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@ksuworld.com.
This policy is subject to change without notice. Please check back periodically for updates.